Customer support

Customer Portal can only be accessed after your registered email address is verified.

To resend your verification email, you can follow the steps below:

1. Go to https://my.sakura.co/users/sign_up
2. Fill only the 'email address' field with your registered email address, click the 'sign up' button
3. Click the 'resend activation email' link
4. Check for the activation email in both your inbox and spam folder or search [email protected] in your email.

Please note that the verification link is only valid for 4 hours.

If this does not solve the situation, please contact our support team by Submit a Request from this page.

Sakuraco is a subscription-based service that delivers you a box full of authentic Japanese sweets, snacks, tea, and more from local makers across Japan every month.

 We want to help fans of Japan everywhere to enjoy the traditional side of Japanese snacks and drinks, made by local and well-loved makers. However, we want to offer more than just that. We want to help connect you to the makers of these authentic snacks and to tell their stories. And of course, we’re also excited to share tips and cultural points that will help you get the most out of your box!

To change your subscription plan, such as upgrading, downgrading, or updating your billing and shipping information, please go to http://my.sakura.co/ and follow the steps below:

1. Go to the “My Account Dashboard” under the Home tab
2. Scroll down to "View Plan"
3. Scroll to the bottom of the page and select the information you would like to change.

All boxes will be shipped by a third party carrier. If your shipping method without tracking and your order gets lost during transit, we unfortunately cannot offer a refund or reshipment as the status and location of the package is out of our control.

You would be eligible for a reshipment if your order has been confirmed as returned to our warehouse by the carrier and our team. After the return confirmation, we can reship your order. Please note you will need to pay the reshipping fee.

Kindly check your tracking progress and contact the local post office regularly to avoid the box is being returned to us. 

Due to the uncertainties surrounding the COVID-19 pandemic and its impact on global shipping, shipment and delivery may take longer than usual.