Need further help with your Sakuraco purchase?

Customer Portal can only be accessed after your registered email address is
 verified.
 
 
 To resend your verification email, you can follow the steps below:
 <ol>
 <li>
 Go to
 <a href="https://my.sakura.co/users/sign_up" target="_blank" rel="noreferrer">
 https://my.sakura.co/users/sign_up
 </a>
 </li>
 <li>
 Fill only the 'email address' field with your registered email address, click
 the 'sign up' button
 </li>
 <li>Click the 'resend activation email' link</li>
 <li>
 Check for the activation email in both your inbox and spam folder or search
 weloveyou@sakura.co in your email.
 </li>
 </ol>
 
 Please note that the verification link is only valid for 4 hours.
 
 If this does not solve the situation, please contact our support team by Submit a
 Request from this page.

I can't access my Customer Portal

Sakuraco is a subscription-based service that delivers you a box full of authentic
 Japanese sweets, snacks, tea, and more from local makers across Japan every month.
 
 
  We want to help fans of Japan everywhere to enjoy the traditional side of Japanese
 snacks and drinks, made by local and well-loved makers. However, we want to offer more
 than just that. We want to help connect you to the makers of these authentic snacks
 and to tell their stories. And of course, we’re also excited to share tips and
 cultural points that will help you get the most out of your box!

I have questions about Sakuraco products

To change your subscription plan, such as upgrading, downgrading, or updating your
 billing and shipping information, please go to
 <a href="http://my.sakura.co/" target="_blank" rel="noreferrer">
 http://my.sakura.co/
 </a>
 and follow the steps below:
 <ol>
 <li>Go to the “My Account Dashboard” under the Home tab</li>
 <li>Scroll down to "View Plan"</li>
 <li>
 Scroll to the bottom of the page and select the information you would like to
 change.
 </li>
 </ol>

I need help to manage my subscription

All boxes will be shipped by a third party carrier. If your shipping method without
 tracking and your order gets lost during transit, we unfortunately cannot offer
 a refund or reshipment as the status and location of the package is out of our
 control.
 
 
 You would be eligible for a reshipment if your order has been confirmed
 as returned to our warehouse by the carrier and our team. After the return
 confirmation, we can reship your order. Please note you will need to pay the
 reshipping fee.
 
 
 Kindly check your tracking progress and contact the local post office regularly to
 avoid the box is being returned to us. 
 
 
 
 Due to the uncertainties surrounding the COVID-19 pandemic and its impact on global
 shipping, shipment and delivery may take longer than usual.

Be the first to know!

Accepted Payments

Submit a Request

Be the first to know!

Accepted Payments