Frequently Asked Questions
How can we help?
Getting Started
Learn about Sakuraco, our snacks, boxes, services, and more
What is Sakuraco?
What do I get in my Sakuraco box?
Can I purchase Sakuraco past boxes?
Do you have a vegan-only or halal-only box options?
Do you provide allergy information or offer a custom box to fit my dietary restrictions?
Help! My snacks are expired!
Shipping
Learn about shipping fees, delivery concerns, issues, and more
Can you ship to Japan?
Help! My box has not arrived yet!
How much is the shipping fee?
When does my box ship and how long will it take to arrive?
My box is missing an item or is damaged/broken. What should I do?
How do I change my shipping address?
Terms & Policies
Learn about our Privacy Policy, Refund Policy, and more
What is your refund policy?
Sakuraco Messaging Privacy Policy
Managing your account
Frequently asked questions about account management on our platform
How to contact the Support Team from the Customer Portal?
What is Customer Portal?
Help, I can’t access my customer portal! What should I do?
Billing and Payment
Learn about payment methods, taxes, cut-off dates, and more
Can I purchase only one box without subscribing?
Does the shipping fee cover custom fee and tax?
I am having a payment error and I cannot subscribe!
Why is my renewal date moved forward?
What payment methods can I use?
What currency are you using?
When will I be charged?
When I sign up for a 3, 6 or 12 months plan, is it all charged upfront?
When is the cut-off date?
Subscription
Learn about upgrades, reactivation, subscription cycle, and more
FAQ regarding the Subscription Cycle Change
How do I cancel my subscription?
How do I reactivate my canceled subscription?
How do I change my subscription?
How do I skip a month?
Rewards and Partnership
Information about the Affiliate Program, streaks, rewards, and more
FAQ Regarding Affiliates Program
What are streaks?
How to find and redeem the streak code?
Why did my streaks reset?
Are streaks available for gift plan?
How to apply coupon code? Can I use more than one coupon code?
Getting Started
Learn about Sakuraco, our snacks, boxes, services, and more
What is Sakuraco?
What do I get in my Sakuraco box?
Can I purchase Sakuraco past boxes?
Do you have a vegan-only or halal-only box options?
Do you provide allergy information or offer a custom box to fit my dietary restrictions?
Help! My snacks are expired!
Managing your account
Frequently asked questions about account management on our platform
How to contact the Support Team from the Customer Portal?
What is Customer Portal?
Help, I can’t access my customer portal! What should I do?
Subscription
Learn about upgrades, reactivation, subscription cycle, and more
FAQ regarding the Subscription Cycle Change
How do I cancel my subscription?
How do I reactivate my canceled subscription?
How do I change my subscription?
How do I skip a month?
Shipping
Learn about shipping fees, delivery concerns, issues, and more
Can you ship to Japan?
Help! My box has not arrived yet!
How much is the shipping fee?
When does my box ship and how long will it take to arrive?
My box is missing an item or is damaged/broken. What should I do?
How do I change my shipping address?
Billing and Payment
Learn about payment methods, taxes, cut-off dates, and more
Can I purchase only one box without subscribing?
Does the shipping fee cover custom fee and tax?
I am having a payment error and I cannot subscribe!
Why is my renewal date moved forward?
What payment methods can I use?
What currency are you using?
When will I be charged?
When I sign up for a 3, 6 or 12 months plan, is it all charged upfront?
When is the cut-off date?
Rewards and Partnership
Information about the Affiliate Program, streaks, rewards, and more
FAQ Regarding Affiliates Program
What are streaks?
How to find and redeem the streak code?
Why did my streaks reset?
Are streaks available for gift plan?
How to apply coupon code? Can I use more than one coupon code?
Terms & Policies
Learn about our Privacy Policy, Refund Policy, and more
What is your refund policy?
Sakuraco Messaging Privacy Policy
