Frequently Asked Questions
How can we help?
Getting Started
Learn about Sakuraco, our snacks, boxes, services, and more
What is Sakuraco?
What is Sakuraco Shop?
What do I get in my Sakuraco box?
Do you provide allergy information or offer a custom box to fit my dietary restrictions?
Do you offer a vegan-only or halal-only box?
Can I purchase Sakuraco past boxes?
What should I do if my snacks are expired?
Shipping
Learn about shipping fees, delivery concerns, issues, and more
How much is the shipping fee?
What should I do if my box is missing an item or arrives damaged?
When will my box ship and how long until it arrives?
What should I do if my order hasn’t arrived?
Can you ship to Japan?
How can I change my shipping address?
Terms & Policies
Learn about our Privacy Policy, Refund Policy, and more
What is your refund policy?
Sakuraco Messaging Privacy Policy
Managing your account
Frequently asked questions about account management on our platform
What is Customer Portal?
How to contact the Support Team from the Customer Portal?
Help, I can’t access my customer portal! What should I do?
Billing and Payment
Learn about payment methods, taxes, cut-off dates, and more
What currency do you use?
Can I purchase only one box without subscribing?
When I sign up for a 3, 6 or 12 months plan, is it all charged upfront?
What payment methods are available?
What should I do if I'm having trouble with payment?
When will I be charged?
When is the cut-off date?
Why is my renewal date moved forward?
Does the shipping fee include customs fees and taxes?
Subscription
Learn about upgrades, reactivation, subscription cycle, and more
What is the Sakuraco Premium Tea Pairing
How to purchase the Sakuraco Premium Tea Pairing?
Can I purchase the Premium Tea Pairing if my monthly box has already been sent?
When will I be renewed for my Sakuraco Premium Tea Pairing?
How can I change the length of my subscription plan?
How to cancel the Sakuraco Premium Tea Pairing?
How do I skip a month?
How do I cancel my subscription?
How do I reactivate my canceled subscription?
FAQ regarding the Subscription Cycle Change
Rewards and Partnership
Information about the Affiliate Program, streaks, rewards, and more
FAQ Regarding Affiliates Program
What are streaks?
How to find and redeem the streak code?
Why did my streaks reset?
Are streaks available for gift plan?
How do I apply a coupon code, and can I use more than one?
Getting Started
Learn about Sakuraco, our snacks, boxes, services, and more
What is Sakuraco?
What is Sakuraco Shop?
What do I get in my Sakuraco box?
Do you provide allergy information or offer a custom box to fit my dietary restrictions?
Do you offer a vegan-only or halal-only box?
Can I purchase Sakuraco past boxes?
What should I do if my snacks are expired?
Managing your account
Frequently asked questions about account management on our platform
What is Customer Portal?
How to contact the Support Team from the Customer Portal?
Help, I can’t access my customer portal! What should I do?
Subscription
Learn about upgrades, reactivation, subscription cycle, and more
What is the Sakuraco Premium Tea Pairing
How to purchase the Sakuraco Premium Tea Pairing?
Can I purchase the Premium Tea Pairing if my monthly box has already been sent?
When will I be renewed for my Sakuraco Premium Tea Pairing?
How can I change the length of my subscription plan?
How to cancel the Sakuraco Premium Tea Pairing?
How do I skip a month?
How do I cancel my subscription?
How do I reactivate my canceled subscription?
FAQ regarding the Subscription Cycle Change
Shipping
Learn about shipping fees, delivery concerns, issues, and more
How much is the shipping fee?
What should I do if my box is missing an item or arrives damaged?
When will my box ship and how long until it arrives?
What should I do if my order hasn’t arrived?
Can you ship to Japan?
How can I change my shipping address?
Billing and Payment
Learn about payment methods, taxes, cut-off dates, and more
What currency do you use?
Can I purchase only one box without subscribing?
When I sign up for a 3, 6 or 12 months plan, is it all charged upfront?
What payment methods are available?
What should I do if I'm having trouble with payment?
When will I be charged?
When is the cut-off date?
Why is my renewal date moved forward?
Does the shipping fee include customs fees and taxes?
Rewards and Partnership
Information about the Affiliate Program, streaks, rewards, and more
FAQ Regarding Affiliates Program
What are streaks?
How to find and redeem the streak code?
Why did my streaks reset?
Are streaks available for gift plan?
How do I apply a coupon code, and can I use more than one?
Terms & Policies
Learn about our Privacy Policy, Refund Policy, and more
What is your refund policy?
Sakuraco Messaging Privacy Policy
