Frequently Asked Questions
How can we help?
Getting Started
Learn about Sakuraco, our snacks, boxes, services, and more
What is Sakuraco?
What do I get in my Sakuraco box?
Do you provide allergy information or offer a custom box to fit my dietary restrictions?
Do you have a vegan-only or halal-only box options?
Can I purchase Sakuraco past boxes?
Help! My snacks are expired!
Shipping
Learn about shipping fees, delivery concerns, issues, and more
How much is the shipping fee?
When does my box ship and how long will it take to arrive?
Help! My box has not arrived yet!
My box is missing an item or is damaged/broken. What should I do?
Can you ship to Japan?
How do I change my shipping address?
Terms & Policies
Learn about our Privacy Policy, Refund Policy, and more
What is your refund policy?
Sakuraco Messaging Privacy Policy
Managing your account
Frequently asked questions about account management on our platform
What is Customer Portal?
How to contact the Support Team from the Customer Portal?
Help, I can’t access my customer portal! What should I do?
Billing and Payment
Learn about payment methods, taxes, cut-off dates, and more
What currency are you using?
When will I be charged?
Can I purchase only one box without subscribing?
When I sign up for a 3, 6 or 12 months plan, is it all charged upfront?
When is the cut-off date?
Why is my renewal date moved forward?
What payment methods can I use?
I am having a payment error and I cannot subscribe!
Does the shipping fee cover custom fee and tax?
Subscription
Learn about upgrades, reactivation, subscription cycle, and more
What is the Sakuraco Tea Add-on
How to purchase the Sakuraco Tea Add-On?
Can I purchase the Tea Add-On if my monthly box has already been sent?
How do I cancel my subscription?
When will I be renewed for my Sakuraco Tea Add-On?
How do I reactivate my canceled subscription?
How to cancel the Sakuraco Tea Add-On?
How do I change my subscription?
How do I skip a month?
FAQ regarding the Subscription Cycle Change
Rewards and Partnership
Information about the Affiliate Program, streaks, rewards, and more
FAQ Regarding Affiliates Program
What are streaks?
How to find and redeem the streak code?
Why did my streaks reset?
Are streaks available for gift plan?
How to apply coupon code? Can I use more than one coupon code?
Getting Started
Learn about Sakuraco, our snacks, boxes, services, and more
What is Sakuraco?
What do I get in my Sakuraco box?
Do you provide allergy information or offer a custom box to fit my dietary restrictions?
Do you have a vegan-only or halal-only box options?
Can I purchase Sakuraco past boxes?
Help! My snacks are expired!
Managing your account
Frequently asked questions about account management on our platform
What is Customer Portal?
How to contact the Support Team from the Customer Portal?
Help, I can’t access my customer portal! What should I do?
Subscription
Learn about upgrades, reactivation, subscription cycle, and more
What is the Sakuraco Tea Add-on
How to purchase the Sakuraco Tea Add-On?
Can I purchase the Tea Add-On if my monthly box has already been sent?
How do I cancel my subscription?
When will I be renewed for my Sakuraco Tea Add-On?
How do I reactivate my canceled subscription?
How to cancel the Sakuraco Tea Add-On?
How do I change my subscription?
How do I skip a month?
FAQ regarding the Subscription Cycle Change
Shipping
Learn about shipping fees, delivery concerns, issues, and more
How much is the shipping fee?
When does my box ship and how long will it take to arrive?
Help! My box has not arrived yet!
My box is missing an item or is damaged/broken. What should I do?
Can you ship to Japan?
How do I change my shipping address?
Billing and Payment
Learn about payment methods, taxes, cut-off dates, and more
What currency are you using?
When will I be charged?
Can I purchase only one box without subscribing?
When I sign up for a 3, 6 or 12 months plan, is it all charged upfront?
When is the cut-off date?
Why is my renewal date moved forward?
What payment methods can I use?
I am having a payment error and I cannot subscribe!
Does the shipping fee cover custom fee and tax?
Rewards and Partnership
Information about the Affiliate Program, streaks, rewards, and more
FAQ Regarding Affiliates Program
What are streaks?
How to find and redeem the streak code?
Why did my streaks reset?
Are streaks available for gift plan?
How to apply coupon code? Can I use more than one coupon code?
Terms & Policies
Learn about our Privacy Policy, Refund Policy, and more
What is your refund policy?
Sakuraco Messaging Privacy Policy
