Frequently Asked Questions
FAQ
Billing and Payment
Does the shipping fee include customs fees and taxes?

Eunike
Posted on December 22, 2020
We recommend double-checking your country's customs regulations before placing your order. Customs fees and taxes vary from country to country, so it’s important to be aware of your local rules. If you are charged any customs fees or taxes, please note that we are not responsible for covering these costs. These charges are determined by your local government, and unfortunately, we do not have control over the import taxes or customs procedures.
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