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Frequently Asked Questions

FAQ

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Subscription

How do I cancel my subscription?

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Eunike

Eunike

Posted on December 22, 2020

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In order to cancel your subscription, please follow the steps below:

1. Go to the “My Account Dashboard” under the Home tab.

SC-Cancel.png

 

2. At the bottom of that page select “View Plan” on the subscription that you would like to cancel.

SC-Cancel.png

 

3. Scroll to the bottom of the "My Subscription" page and select “Cancel Subscription”.

Cancel.png

 

4. Scroll to the bottom of the cancel confirmation page, answer all the mandatory questions first and tick the statement acknowledging that you will lose your subscription benefit. After that, click the "cancel my account" button. 

Cancel (2).png

 

5. Type "YES" and click the "Cancel Now" button. Your cancellation process has been completed.  

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